Q: What happens when a client is readmitted to Hospital while they are on ComPacks Private?
A: The client is exited from ComPacks Private. The exception to this is where they may spend one day (or admitted overnight) at hospital to have a procedure and then in this case the client can continue on with their ComPacks Private service at home.

Q: Can an overseas visitor receive ComPacks Private from a Private Hospital?
A: Yes, but they will need to pay the full cost of the services they require.

Q: Can children have ComPacks Private?
A: Yes, children can receive ComPacks Private from service providers that are recognised and credentialed to provide services to children.

Q: If a person is provided with a CACP already, can ComPacks Private accept a referral on discharge from hospital?
A: This is not an ideal use of ComPacks Private. It may be appropriate if having ComPacks Private means that the person is at home rather than have a long admission. It does mean that the case manager will need to work with the CACP coordinator to review medium term and long term support for the client.

Q: Are people receiving CAPAC or Hospital in the Home services eligible for ComPacks Private?
A: CAPAC is a hospital substitution service and people will be jointly case managed by the CAPAC and ComPacks Private services.

Q: Is a person, who has already been discharged from hospital able to be referred for ComPacks Private?
A: No, this person does not require ComPacks Private to be discharged from hospital. ComPacks Private is a discharge service to reduce avoidable days in hospital.

Q: If a patient is dying and wants to go home for a few days to say goodbye but will need to go back to hospital, could a ComPacks Private be provided?
A: Yes, this is an appropriate referral for ComPacks Private and if the person decides to stay at home they will have an expert case manager who will be able to assist in working out the support services required.

Q: Can a patient be eligible for a ComPacks Private if they are a young person?
A: Yes. This service has been established for people who need two or more community services to ensure they can return home safely with appropriate care in place. It does not have age restrictions.

Q: What happens when the patient is assessed, accepted and then not discharged on the date planned?
A: ComPacks Private is still available to the client on discharge unless the client declines the ComPacks Private service.